Effective: 28 August 2026
1. Who we are
ConnecMe is a South African marketplace connecting customers, suppliers and delivery drivers. Privacy questions may be sent to connecmes@gmail.com.
2. Information we collect
- Identity and account details such as name, email, phone number and role.
- Supplier and driver application, business, vehicle and verification information.
- Addresses, towns and location coordinates when you choose location services.
- Products, images, orders, delivery information and customer-service messages.
- Electricity request details, including municipality, meter information and related communications.
- Payment references, status and masked bank information. We do not intentionally store full card details or complete supplier bank account numbers.
- Technical information such as authentication, device and security logs.
3. Why we use information
We use information to create accounts, verify roles, display nearby suppliers, process orders and payments, coordinate delivery, support electricity requests, prevent fraud, answer enquiries, comply with law and improve ConnecMe.
4. Legal grounds
We process information where necessary to perform our agreement with you, comply with legal duties, pursue legitimate platform and security interests, or act with your consent where required.
5. Sharing
Information is shared only as needed with the relevant customer, supplier or driver and with service providers such as Firebase/Google for hosting and data services and Paystack for payment processing. We may disclose information where required by law or to protect users and the platform.
6. Location information
Location is used to show nearby suppliers and support delivery. Browser location requires your permission. You can deny or withdraw that permission, although nearby features may then be unavailable.
7. Storage, security and transfers
We use access controls, authentication and security rules intended to protect data. No system is completely risk-free. Some service providers may process information outside South Africa subject to appropriate contractual or legal safeguards.
8. Retention
We retain information only for as long as reasonably required for accounts, transactions, support, fraud prevention and legal or tax obligations. Information may be deleted or anonymised when no longer required.
9. Your POPIA rights
You may request access to, correction or deletion of personal information; object to certain processing; withdraw consent where applicable; or complain to South Africa’s Information Regulator. Some information must be retained where required by law or necessary for disputes and transactions.
10. Children
ConnecMe is not intended for children who cannot legally enter transactions without a parent or guardian. Guardians should contact us if a child has provided information improperly.
11. Cookies and local storage
ConnecMe and its service providers may use browser storage and similar technologies for authentication, carts, security and essential functionality.
12. Updates and contact
We may update this policy as the platform changes. Questions or privacy requests can be sent to connecmes@gmail.com or raised by calling 063 116 8825 / 081 555 3036.